1.1 JSC SFEKA provides one year warranty for all products. Warranty conditions are specified in Table No.1. Claims are accepted only with completed form No. 3.
1.2 If the customer after receiving goods found a quantity mismatches, packaging damages or noticed that has been received not ordered products, during 3 weeks from the invoice date have to complete the form No. 1 (Table Receiving of the goods). Non-receipt of the completed form means that the customer has no claims on the delivery quantity and the packaging.
1.3 In case of the client’s claim adoption, the product is replaced by a similar or returned the money.
1.4 JSC SFEKA representative can takes the defective goods himself or by written permission authorizes the client to destroy them.
1.5 JSC SFEKA exploring the customer’s written claims and responds to them during 3 working days.
1.6 Completed forms can be sent by mail, fax or e-mail to: firstname.lastname@example.org
1.7 In all quality issues please contact the Chief Quality specialist by phone: +37052788900 or e-mail: email@example.com
|Product Groups||Terms of the guarantee||Warranty Obligations|
|Shock absorbers||Replacing both shock absorbers on one single axle together with||12 months or 30 000 km run|
|supports and protection details.|
|Replacement has been undertaken by Technical Service Center.|
|CV joints, Drive shaft||Replacement has been undertaken by Technical Service Center.||12 months or 30 000 km run|
|Bearings||Replacement has been undertaken by Technical Service Center.||12 months or 30 000 km run|
|Brake System Parts||Replacing specified details on one axle||12 months or 25 000 km run
|(disc and drum pads,||Replacement has been undertaken by Technical Service Center.|
|brake discs and drums, brake hoses, cylinders)|
|Gas springs||Replacement has been undertaken by Technical Service Center.|
|Suspension components||Replacement has been undertaken by Technical Service Center.||12 months or 10 000 km run|
|Water Pumps||Replacement has been undertaken by Technical Service Center.||24 months or 90 000 km run|
|Whole another autoSFEC production *||Replacement has been undertaken by Technical Service Center.||12 months|
* Warranty on Electrical system goods applies only after the individual research.
The warranty period is calculated from the date of sale to the consumer.
Warranty valid only with the service works sheet and payment receipt or other document confirming the payment.
Parts replacement costs are not compensate.